Refund policy

At Boutique Rituals, we strive to provide our valued customers with the best shopping experience possible. We understand sometimes items do not fit as expected.  Therefore, we offer the below return/exchange options.

Please not, clearance items are final sale only.

To ensure transparency and clarity, we have outlined our policies below. By shopping with us, you agree to abide by these policies:

1. Returns and Exchanges:

·      Boutique Rituals does not currently offer refunds.  We do however accept returns for store credit or exchanges, if item is available.

·      All return packages must be received within 14 days of the date of original purchase, except during Christmas Holiday Timeframe.

·      To be eligible for a return or exchange, the item must be in its original condition, unworn, with all tags and packaging intact.

·      Items smelling of smoke will not be accepted.

·      Socks, under-garments, and Final sale items are not eligible for return or exchange.

·      Please allow 48 hours for your return to be processed upon the arrival of your package.

·      We do not offer refunds to original form of payment.

·      You will receive a confirmation email notifying you that your return has been processed, and the amount of credit that has been applied to your account.

·      Shipping is non-refundable, unless we have made a shipping error.

·      Return shipping is covered if returns coverage was purchased at checkout via Redo opt in service.

·      Otherwise, return shipping is the responsibility of the customer, unless we have made a mistake.

·      Discounts cannot be applied to previously purchased items.

·      Clearance items cannot be returned.

·      Any item that is returned, not meeting the above criteria, will not be accepted and will be held for the customer to pick up.

 

Instructions for Return:

·      To start a return, via our website, please use our Return Portal, click HERE.  

·      To start a return on our App: Go to your account page and click on Start a Return, at the bottom of the page.

 

Online Purchases vs. In-store

·      Orders placed via our App or Online will receive refunds in the form of a Boutique Rituals online account credit, which can be used online only.

·      Purchases made in-store will receive a store credit for in-store use only.

 

Sezzle Returns/Cancellations:

·      Sezzle is our version of a Lay-away Program.  Offering 4 interest-free payments.

·      Purchases made using Sezzle can be returned under the above guidelines.

·      If an item is returned or cancelled before all the Sezzle payments have been made, you will have to make all remaining Sezzle payments, before a refund can be issued.

·      To start a return, please use our Return Portal, click HERE.